Physiotherapy in Brampton – Your Path to Recovery

Frequently Asked Questions (FAQs)

Q: What should I wear to my physiotherapy appointment?
Dress for movement. Comfortable, loose-fitting clothes – like track pants, leggings, shorts, t-shirts, or tank tops – work best. Your therapist may need access to the area being treated, so skip the jeans and go for something that lets you move freely. Athletic shoes are a smart choice, too. They offer support and come off easily if needed. Jewelry and accessories can get in the way, so it’s best to leave them at home.

Q: What do I need to bring to my first physiotherapy visit?
Bring a piece of photo ID (a driver’s license works well), your insurance info (including policy numbers), and a list of any current medications. If you’ve got a referral or imaging reports like X-rays or MRIs, bring those along too – they help paint a clearer picture. And finally, have a payment method ready in case part of the fee isn’t covered by insurance.

Q: How long is my first appointment? What about follow-ups?
Your first visit usually takes about an hour. That gives us time to talk through your health history, check things out physically, set goals, and get started on your treatment. After that, follow-up visits are typically 30 to 60 minutes, depending on what you need.

Q: Do I need a referral to book an appointment at Focus Physiotherapy?
Not necessarily. Physiotherapists in Ontario are primary care providers, so you don’t need a doctor’s referral to get started. That said, some insurance plans require one for reimbursement – so it’s worth checking in with your provider before your first visit.

Q: What’s your cancellation policy?
Life happens – we get it. If something comes up, just give us a call or send an email as soon as you can. We generally ask for 24 to 48 business hours’ notice. Missed appointments or short-notice cancellations may result in a fee that insurance doesn’t cover. If you’re unsure about the specifics, our admin team will walk you through it.

Q: Will my treatment be painful?
Physiotherapy should help reduce pain – not add to it. Some treatments, especially early on, may cause a bit of soreness (think post-workout ache), but sharp or worsening pain is never the goal. Your comfort matters, so keep an open dialogue with your therapist – they’ll adjust things if needed.

Q: How many sessions will I need, and how often?
There’s no one-size-fits-all answer. For new or acute injuries, we might start with 2–3 sessions a week. Chronic conditions often require a slower, steadier pace. During your first visit, your physiotherapist will lay out a clear plan based on your goals, symptoms, and how your body responds. And yes – doing your home exercises makes a huge difference.

Q: Will you talk to my doctor about my treatment?
We’re big believers in teamwork. With your permission, we’ll happily connect with your doctor, specialist, or anyone else involved in your care. We can share updates, reports, and any insights that help keep everyone on the same page. 

Q: What if I don’t feel like I’m getting better?
Recovery isn’t always a straight line. It’s completely normal to hit a plateau along the way. If that happens, speak up – we’re here to listen. Your physiotherapist will take the time to reassess your progress, revisit your treatment plan, and make adjustments if needed. That might mean modifying your exercises, switching up techniques, or, if appropriate, connecting with your physician for a second look. Physiotherapy takes consistency, patience, and teamwork – and we’re with you every step of the way.

Q: Do you offer direct billing to insurance companies? Which ones?
Yes, we do. Direct billing is available for most major extended health insurers, including Sun Life, Canada Life, Manulife, Green Shield, Blue Cross, and several others. It’s a helpful way to cut down your out-of-pocket costs. That said, coverage details vary widely by plan, so it’s always best to double-check with your provider in advance. Bring your insurance info to your first visit, and we’ll take care of the rest.

Q: What if my insurance only covers part of the cost?
If your insurance doesn’t cover the full cost of a session, no problem – you’ll just be responsible for the remaining balance at the time of your visit. This might include a co-pay, deductible, or anything beyond your plan’s limits. Once we submit the claim through direct billing, we’ll let you know exactly what’s still outstanding.

Q: What payment methods do you accept?
We keep things simple and flexible. Visa, Mastercard, and Interac (debit) are all accepted. If you have questions about payment options, our front desk team is happy to help. And yes, we’ll provide a detailed receipt for every transaction – ideal for tax time or manual insurance claims.

Q: How much does physiotherapy cost at Focus Physiotherapy?
Pricing varies based on whether you’re coming in for an initial assessment or a follow-up visit. The total cost depends on your treatment plan and how many sessions you need. For our most up-to-date rates, give us a call at 416-961-2001. And here’s a tip: out-of-pocket physiotherapy services are HST-exempt and can often be claimed as a medical expense at tax time.

Q: What types of conditions does physiotherapy treat?
Physiotherapy helps with a wide range of issues – everything from everyday aches and pains to complex recovery needs. That includes back and neck pain, arthritis, sports injuries, post-surgical rehab, neurological conditions like stroke or Parkinson’s, pelvic health, balance issues, and more. If it’s affecting how you move or feel, we’re ready to help.

Q: Is physiotherapy effective?
Yes – backed by evidence and built on real results. Physiotherapy has been shown to improve strength, mobility, and function while helping to manage and reduce pain. It’s also a key player in long-term recovery and quality of life. And in Ontario, where you can access a physiotherapist directly, it’s proven to be safe, effective, and highly rated by patients.

Q: What sets Focus Physiotherapy apart?
At Focus, we do things differently. We offer one-on-one care with registered physiotherapists at six convenient clinics across the GTA – from Mississauga to North York. Our approach blends hands-on treatment with education and self-management strategies, so you’re not just recovering – you’re building long-term resilience. It’s not just about today’s appointment; it’s about helping you move forward, with confidence.